We reserve the right in our discretion to cancel your holiday. If this becomes necessary, we will refund the total cost paid, (less any insurance premiums) plus compensation as shown, or give you the option of accepting an alternative holiday of comparable standard (if available) plus applicable compensation.

No holiday will be cancelled within 56 days of departure except for reasons as defined under force Majeure”.

Our chartered aircraft operate regular services; there are occasions when delays may occur. On your outbound journey our agents at the airport will keep you advised. It the delay is longer than 4 hours they will make arrangements as follows:

Should we be aware of a delay of four or more hours on your return, the transfer time from your resort may be amended. If the delay occurs after you have checked in, our representatives or airline staff will provide similar facilities to those previously listed.

All accommodation is licensed and classified according to International standards. Where a room is described as -Sea view’ you will be able to view the sea from your balcony. If none is provided, the sea will be visible from the window.

However, there may be some properties where the balcony or windows are angled or the view partially obscured – especially on low floors – by trees or buildings.

Our accommodation descriptions list all the facilities provided by relevant managements. However these may require annual maintenance or may be non-operational due to adverse weather (e.g. sporting facilities) or they may be withdrawn at short notice and without reference to us by the hotelier.

Our prices have been adjusted to reflect such an eventuality, but if their withdrawal materially affects your enjoyment, it is in both our interests for you to advise the management and contact our resort representative immediately, so that corrective action can be taken during your stay.

We will do our best to ensure that the management of your accommodation meets any specific requests, but we cannot guarantee or confirm these prior to your departure.

While we will request an extra bed, for a third person to share a twin room – and offer a reduction – you may find space limited. We will not accept liability or responsibility should you then consider the accommodation to be overcrowded.

NOTE: Beds for children may not be full size and could be folding or camp bed in style.

TravelUp Ltd T/A Bravo Travel reserves the right to pass onto the customer at the time of booking, and charges for the provision of special requests which may be applied by the accommodation or airline. Airlines may make charges for the provision of services on each leg of the flight for the following:

• £60 per passenger for the provision of oxygen
• £20 per passenger for the transportation of a bicycle
• £10 per passenger for the provision of wheelchair assistance
• £10 per child for the transportation service of an unaccompanied minor.

(Available on some scheduled carriers only).

Discounts for children or a third adult (where shown! only apply when sharing with two full paying adults in the same room unless otherwise indicated.

The discount is applicable on the basic holiday price, not on room, meal, or flight supplements, Where a third person is to be accommodated in a twin room the bed may occasionally be folding or camp style. Its addition may limit space but we cannot accept liability or responsibility for this.

In accordance with Air Navigation Regulations a child, to be classed as an infant, must be under 2 years of age on the date of the return flight. Infants pay £30-60.

Cot charges where applicable are payable directly to the hotel by the client.

Cyprus Airways will accept unaccompanied Minors travelling on their own provided an Unaccompanied Minors Form is properly completed and signed by the parent/guardian; a charge will be made for this service.

For other charter Airlines please enquire at the time of booking.

The price panels show the number of night’s accommodation, which can be booked. If you book a night flight, you arrive in the early hours of the morning, but as accommodation is booked from mid-day on the day of travel, this always counts as the first night of the holiday.

Similarly, 7 or 14 nights later, though your flight may not leave until the early hours of the morning, you will be expected to Check-Out by mid day. If you wish to keep accommodation until you leave for the airport, you should add one extra night to the holiday and book accordingly.

We try to ensure that every holiday in our brochure has been properly arranged and that all components conform to reasonable standards. If any segment is not as advertised and it can be proven this has affected enjoyment we will pay appropriate compensation providing you comply with our “Complaints Procedures”.

We have taken all reasonable steps to ensure that all suppliers contracted by us are efficient, safe, and reputable and comply with English laws and regulations. However, though we have no direct control over their operations, we will compensate you for any acts and/or omissions should services be proven to be deficient or below reasonable standards.

Similarly, we will accept responsibility for personal injury (including illness and death), which results from the proven negligence – (as defined in English law) of our employees or those of our contracted or sub-contracted suppliers who, whilst acting in the course of their employment, provide any segment of holidays in this brochure.

However, in the cases of air or sea transport our liability will be limited to the relevant International Conventions, which relate to the method of travel and the conditions of carriage of the relevant carriers (copies of which are available on request from our office).

Note:

• Any injury claim should be notified to our local representative or the accommodation manager immediately and be confirmed in writing within 90 days of the return from holiday.
• If payment is made, the claimant’s rights against the supplier or third party must be assigned to TravelUp Ltd T/A Bravo Travel.
• The claimant agrees to co-operate fully with TravelUp Ltd T/A Bravo Travel should they or their insurers wish to enforce the rights assigned or subrogated.

If a personal injury -including illness or death – result from any activity which does not form part of the booked holiday yet is the responsibility of a third party; we will in our discretion provide reasonable assistance to help resolve a claim against such persons.

This subject to our spending as appropriate, no more than £5000.00 on behalf of any or all parties named on the booking form.

Note: if covered by TravelUp Ltd T/A Bravo Travel insurance you will be required to claim any legal fees incurred during your vacation from insurers under the “Legal Expenses” clauses of the policy. If you have your own policy, you should ensure this makes provision for such expenses.

We reserve the right to decline anyone as a client, or to terminate their holiday should their behaviour in our reasonable opinion be disruptive or likely to affect the safety or enjoyment of others. We will not accept liability for any costs or consequential losses incurred by a client should we or our representatives, have to take any necessary action in such situations.

Similarly we do not accept responsibility if authorities at your destination or the Captain of your aircraft refuse entry or permission to board an aircraft. If such circumstances arise, we will not accept liability for refunds, costs or losses, which result from such actions.

We accept there may be occasions when a segment of your holiday causes a problem.

Where we are aware of developments, these have been indicated in the resort descriptions in our brochure. Similarly, when we become aware of a specific development which could affect a holiday, we will advise travel agents and affected clients as soon as is reasonably possible, preferably prior to departure.

If this has not been possible and there is a reasonable, valid complaint the facts must be reported to our local representative immediately. (A contact telephone number will be included with your travel documents). Should the problem remain unresolved you must ask for a Report Form, so that the complaint can be formally recorded. You should then follow up your complaint by writing to our Customer Relations Department, (quoting your Booking and Report form numbers) within 28 days of return. If a complaint is not notified in this way, we will be unable to investigate or accept liability.

Normally we aim to reach an amicable settlement on a valid complaint but if this is not possible, the matter can be referred to ABTA (The Association of British Travel Agents) for independent arbitration by the Chartered Institute of Arbitrators.

The Scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person.

There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

The price of your travel arrangements is subject to surcharges on the following items for increases transportation costs, e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser; Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.

Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission.

If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

The basic costs are shown in £ sterling. Prices for hotels are based on two people sharing a twin room (unless stated otherwise). The prices for self-catering apartments are based on the number of people sharing an apartment.

The description and facilities of accommodation – covered by the basic holiday price – are shown with any applicable supplements (e.g. single room, full board).

If any changes are made by the airlines, these will be advised to you or your travel agent as soon as known, but should a change of schedule of less than 12 hours or a change of aircraft be made within 24 hours of departure, we will not accept a claim for refund should you wish to cancel your holiday.

After we have received full payment – and approximately two weeks before departure – we will send you your flight tickets, accommodation vouchers and information relevant to your holiday. Please check the details carefully and let us know if there are any points which need further clarification.

You should consult your doctor for an up-to-date position on health requirements before you travel and refer to the DSS leaflet “Health Advice for Travellers”.

It is your responsibility to make sure you have all required travel documents, such as passport, visa and inoculation records, and local taxes may apply and are your responsibilities.